Privacy Policy

1. Overview

General Information

The following information provides a simple overview of what happens to your personal data when you visit our website. Personal data is any data with which you can be personally identified. For detailed information about data protection, please refer to our privacy policy listed below this text.

2. Information We Collect

What Information is Collected

We collect the following types of information:

• • Personal Information: Name, email address, phone number (when you submit forms)
• • Technical Data: IP address, browser type, operating system, pages visited
• • Chat Data: Messages and interactions through our chat widget
• • Cookie Data: Session information, preferences, analytics

3. How We Use Your Data

Data Usage Purposes

Your data is used for the following purposes:

• • Processing and responding to your inquiries
• • Communicating with you through our chat widget
• • Sending email communications (with your consent)
• • Improving website functionality and user experience
• • Analyzing website usage patterns and performance
• • Complying with legal obligations

4. Communication Methods

How We Contact You

We communicate with you through the following channels:

• • Chat Widget: Real-time communication through our LeadConnector chat widget
• • Email: Service updates and communications (with your consent)
• • Phone: Direct contact for support inquiries

5. Data Security and Handling

How We Protect Your Data

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes:

• • Encrypted data transmission (HTTPS)
• • Secure data storage with access controls
• • Regular security audits and updates
• • Limited access to personal data by authorized personnel only

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required by law.

6. Cookies and Tracking

Cookie Usage

Our website uses cookies to enhance your experience. Cookies are small text files stored on your device. We use:

• • Session Cookies: Automatically deleted after your visit
• • Persistent Cookies: Stored to remember your preferences
• • Analytics Cookies: To understand how visitors use our site

Tracking Practices

We use analytics tools to track website usage patterns. This data is used to improve our website and services. You can disable cookies in your browser settings, though this may affect website functionality.

7. Third-Party Sharing

Data Sharing Policy

We do not share your personal data with third parties except in the following cases:

• • Chat service providers (to deliver chat communications)
• • Email service providers (to send communications)
• • Legal requirements (when required by law)
• • Your explicit consent (when you authorize sharing)

Contact Information Sharing

If you provide contact information, we will only use it for communications you have explicitly consented to. Your information will not be shared with third parties for marketing purposes.

8. Your Rights

Data Subject Rights

You have the following rights regarding your personal data:

• • Right to Access: Request information about the personal data we hold about you
• • Right to Correction: Request correction of inaccurate or incomplete data
• • Right to Deletion: Request deletion of your personal data
• • Right to Restrict Processing: Request limitation of how we use your data
• • Right to Object: Object to processing of your data
• • Right to Data Portability: Receive your data in a structured, portable format
• • Right to Withdraw Consent: Withdraw any consent you have given at any time

To exercise these rights, please contact: [email protected]

9. Contact and Support

Data Protection Officer

For questions about this privacy policy or to exercise your data rights, please contact:

Max Steen
Ruhrstrasse 26
38108 Braunschweig, Germany
Email: [email protected]
Phone: +49 176 43891023

10. Complaint Rights

Supervisory Authority

You have the right to lodge a complaint with a data protection supervisory authority. The competent authority for Lower Saxony, Germany is:

Lower Saxony State Commissioner for Data Protection
Prinzenstraße 5
30159 Hannover, Germany
Tel.: 0511 120-4500
Email: [email protected]